Dispositional Mindfulness: Its Impact on Customer Oriented Organizational Citizenship Behavior and Mediating Role of Servant Leadership

dc.creatorPuswiartika, Dhevy
dc.creatorRusyda Hinduan, Zahrotur
dc.creatorSulastiana, Marina
dc.creatorHarding, Diana
dc.date2019-08-13
dc.date.accessioned2022-11-05T02:39:18Z
dc.date.available2022-11-05T02:39:18Z
dc.identifierhttps://produccioncientificaluz.org/index.php/opcion/article/view/32282
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5141920
dc.descriptionResearch on mindfulness has been growing in its scope with significant impact within organizational settings. This study investigated the effect of disposition- al mindfulness on Customer Oriented-Organizational Citizenship Behavior (CO-OCB). The relationship between mindfulness and CO-OCB is mediat- ing servant leadership as an individual factor. This study was an explanatory survey among supervisors of the railway transportation service provider in the Jakarta area with data obtained from a total of 357 participants using the dense sampling technique and self-report questionnaires. The data ana- lyzed by using Structural Equation Modelling with Lisrel 8.7 software. The result showed that mindfulness significantly influences CO-OCB, and servant leadership mediated the relationship between mindfulness and CO-OCB. The theoretical implication of this study was the empirical evidence regarding the mechanism that mediates the impact of mindfulness on workplace outcomes, in this case CO-OCB, with servant leadership as a potential mediating role. This study also contributed to the literature regarding mindfulness in an or- ganizational setting. The practical implication of this study suggests that the management of the railway transportation service provider can improve Cus- tomer Oriented Organizational Citizenship Behavior of the employees by ini- tiating programs that can increase mindfulness as well as servant leadership.es-ES
dc.formatapplication/pdf
dc.languagespa
dc.publisherUniversidad del Zuliaes-ES
dc.relationhttps://produccioncientificaluz.org/index.php/opcion/article/view/32282/33691
dc.rightsDerechos de autor 2020 Opciónes-ES
dc.sourceOpción; Vol. 35 (2019): Edición Especial Nro. 21; 1066-1086es-ES
dc.source2477-9385
dc.source1012-1587
dc.subjectMindfulnesses-ES
dc.subjectCustomer Oriented-Organizational Citizenship Behaviores-ES
dc.subjectServant Leadershipes-ES
dc.subjectRailway Transportation Service Providees-ES
dc.titleDispositional Mindfulness: Its Impact on Customer Oriented Organizational Citizenship Behavior and Mediating Role of Servant Leadershipes-ES
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typeArtículo revisado por pareses-ES


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