dc.creator | Puswiartika, Dhevy | |
dc.creator | Rusyda Hinduan, Zahrotur | |
dc.creator | Sulastiana, Marina | |
dc.creator | Harding, Diana | |
dc.date | 2019-08-13 | |
dc.date.accessioned | 2022-11-05T02:39:18Z | |
dc.date.available | 2022-11-05T02:39:18Z | |
dc.identifier | https://produccioncientificaluz.org/index.php/opcion/article/view/32282 | |
dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/5141920 | |
dc.description | Research on mindfulness has been growing in its scope with significant impact within organizational settings. This study investigated the effect of disposition- al mindfulness on Customer Oriented-Organizational Citizenship Behavior (CO-OCB). The relationship between mindfulness and CO-OCB is mediat- ing servant leadership as an individual factor. This study was an explanatory survey among supervisors of the railway transportation service provider in the Jakarta area with data obtained from a total of 357 participants using the dense sampling technique and self-report questionnaires. The data ana- lyzed by using Structural Equation Modelling with Lisrel 8.7 software. The result showed that mindfulness significantly influences CO-OCB, and servant leadership mediated the relationship between mindfulness and CO-OCB. The theoretical implication of this study was the empirical evidence regarding the mechanism that mediates the impact of mindfulness on workplace outcomes, in this case CO-OCB, with servant leadership as a potential mediating role. This study also contributed to the literature regarding mindfulness in an or- ganizational setting. The practical implication of this study suggests that the management of the railway transportation service provider can improve Cus- tomer Oriented Organizational Citizenship Behavior of the employees by ini- tiating programs that can increase mindfulness as well as servant leadership. | es-ES |
dc.format | application/pdf | |
dc.language | spa | |
dc.publisher | Universidad del Zulia | es-ES |
dc.relation | https://produccioncientificaluz.org/index.php/opcion/article/view/32282/33691 | |
dc.rights | Derechos de autor 2020 Opción | es-ES |
dc.source | Opción; Vol. 35 (2019): Edición Especial Nro. 21; 1066-1086 | es-ES |
dc.source | 2477-9385 | |
dc.source | 1012-1587 | |
dc.subject | Mindfulness | es-ES |
dc.subject | Customer Oriented-Organizational Citizenship Behavior | es-ES |
dc.subject | Servant Leadership | es-ES |
dc.subject | Railway Transportation Service Provide | es-ES |
dc.title | Dispositional Mindfulness: Its Impact on Customer Oriented Organizational Citizenship Behavior and Mediating Role of Servant Leadership | es-ES |
dc.type | info:eu-repo/semantics/article | |
dc.type | info:eu-repo/semantics/publishedVersion | |
dc.type | Artículo revisado por pares | es-ES |