| dc.creator | Sanches Flores, Luis Antonio Figueira | |
| dc.creator | Primo, Marcos André Mendes | |
| dc.date | 2008-06-27 | |
| dc.date.accessioned | 2022-11-04T02:52:52Z | |
| dc.date.available | 2022-11-04T02:52:52Z | |
| dc.identifier | https://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11644 | |
| dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/5072007 | |
| dc.description | What are the main factors affecting the failure recovery management in Logistics ServiceProviders (LSPs)? In trying to answer this question, a case study was conducted in a large Brazilian LSPto understand actions taken by that company in failure recovery processes, especially when the LSPmanages business-to-business (B2B) relationships. In those situations, the LSP acts as a third party relatingwith other two companies in the supply chain. At the end, seven main factors were found to be relevantto the failure recovery management analysis: Strong link in the supply chain, Relationship, Level ofCustomer Importance, Level of Customer Importance, Procedures, Personnel Training and Technology,Rewards for performance, Outsourcing. Limitations and suggestion for future research are discussed. | en-US |
| dc.format | application/pdf | |
| dc.language | eng | |
| dc.publisher | FGV EAESP | en-US |
| dc.relation | https://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11644/10586 | |
| dc.source | Journal of Operations and Supply Chain Management; Vol. 1 No. 1 (2008): January - June; 29-40 | en-US |
| dc.source | Journal of Operations and Supply Chain Management; v. 1 n. 1 (2008): January - June; 29-40 | pt-BR |
| dc.source | 1984-3046 | |
| dc.subject | Logistics services | en-US |
| dc.subject | customer service | en-US |
| dc.subject | failure recovery | en-US |
| dc.subject | B2B relationship | en-US |
| dc.subject | customer satisfaction | en-US |
| dc.title | Failure Recovery Management in Performance of Logistics Services in a B2B Context: A Case Study Using the 3PL Perspective | en-US |
| dc.type | info:eu-repo/semantics/article | |
| dc.type | info:eu-repo/semantics/publishedVersion | |
