bachelorThesis
Elaboración de un manual de procesos para el departamento de producción de la empresa Gráficas y Suministros Grafisum Cía. Ltda.
Fecha
2021-08-19Autor
Espinoza Guamán, Richard Gabriel
Institución
Resumen
The production department of the company Gráficas y Suministros Grafisum,
has not defined the business processes to perform internal activities, so these
are performed empirically, without a specific order and omitting important steps
or tasks in each process. This problem has existed since the company started
operations, generating communication problems, lack of coordination among its
collaborators, inefficiencies in daily production, defective work, and material
waste. Consequently, this degree project proposes the development of a
process manual for the production department of the company, to reduce the
errors and problems diagnosed in each of the procedures involved in this area of
the organization.
The development of this integrative project includes four chapters that
encompass all the topics to be developed. The first chapter includes the
background of the work and general information about the company. In the
second chapter, a bibliographic review is carried out to elaborate a theoretical
framework with information regarding BPM Methodology, BPMN Notation, and
Process Manuals. The third chapter is based on the explanation of the methods
and techniques used in this project for the information gathering and elaboration
of the process manual. The fourth chapter shows the development of the work,
obtaining as main result the elaboration of the process manual for the production
department of the company. Finally, the fifth chapter summarizes the
conclusions and recommendations of the study.