masterThesis
Diseño de procesos de estrategia de servicios de TI para la Universidad de Cuenca
Fecha
2017Autor
Torres Maldonado, María José
Institución
Resumen
This document presents the design of IT service strategy processes for the University of Cuenca carried out during the year 2017. The study is supported by the data get from the application of the DHARMA methodology for discovering a hybrid information system architecture, complemented by the results of a user satisfaction survey on the provision of IT services based on the Techqual + model. The result is a portfolio of projects that highlights the need to prioritize the improvement of the services that have been identified as problematic, the need to implement IT services for academic’s support, and finally those services that lead to operational efficiency and the creation of a strategic differentiator for the University of Cuenca.