bachelorThesis
Establecer una guía de procedimientos para la atención a turistas con discapacidad en los establecimientos hoteleros de la cadena COMISERSA, Cuenca - Ecuador
Fecha
2021-09-30Autor
Cordero Aguilar, Michelle Dennise
Institución
Resumen
The objective of inclusive tourism is to eliminate physical, sensory or
communication barriers, and also seek equal opportunities for all people to enjoy
tourist activities. Therefore, the main objective of this intervention project is to
establish a guide of procedures for the care of tourists with disabilities in the hotel
establishments of the COMISERSA Chain in the city of Cuenca: Hotel El
Conquistador and Hotel Presidente. For this, were applied survey techniques to
the administrative and operational people of the establishments under study and
made many interviews that were used with the directors of organizations related to
the issue of disability. As a result, it was obtained that both hotels lack facilities in
infrastructure and in the capacity to serve clients with some kind of disability.
Finally, the work establishes the development of a guide that allows to improve the
standards for inclusive care.