bachelorThesis
Plan de mejoramiento de la calidad en la gestión de procesos según la normativa ISO 9000 para el taller automotriz El Gringo
Autor
Jarro Gualpa, Martin Alejandro
Calderón Moreno, Roberth Willan
Institución
Resumen
The document consists of the development of a quality improvement plan based on the ISO 9000 international standard, assisted by the KAIZEN continuous improvement methodology. In order that the automotive workshop "EL GRINGO", can establish improvements in their processes whether maintenance, organization, administration, customer service and after sales, through the implementation of the strategies developed in the project.