bachelorThesis
Análisis de costos del servicio de mantenimiento para camiones de carga pesada y diseño de estrategias de Post-Venta caso AUTEC S.A.
Fecha
2015-02Autor
Aguirre Mora, Carlos Omar
Institución
Resumen
This thesis work researches the necessary strategies for the decrease of post-sale service costs of the company, which is focus on the distribution of trucks, and in order to do that it established as general objective to design post sale strategies and analysis of service costs for the maintenance of heavy trucks of the company AUTEC S. A. in order to enhance the customer service and improve its sales.