Presentation
Organizational performance in university libraries: a comparative study between Mexico and Spain
Autor
Encinas Grijalva, María del Socorro
Institución
Resumen
Abstract: Nowadays, university students hope to be able to find and access information
from anywhere. In university libraries this poses challenges, which have an impact on
its structure, both physical and conceptual. As we move into digital age, libraries are
not only modernizing in their physical aspect, but they are also taking advantage of new
technologies. But there is still much to be done, therefore, libraries have to rethink their processes based on an analysis of their organizational performance. Traditional and digital libraries continue to be basis of research processes and are a reference in
recovery of necessary and timely information according to needs of users. Access and
use of digital tools, Big Data, artificial intelligence and Internet of things are part of our
everyday reality, so it becomes necessary for libraries to remain at the forefront in order
to respond to the needs of a new social context. Web 2.0 and use of state-of-the-art
technologies offer libraries a new opportunities to attract users and therefore integration
of mobile applications is one of the best practices that can be adopted. The
organizational performance of a library has a relevant role that directly impacts the user,
and this can be identified from the measurement of organization informational flow,
from performance indicators of library staff and the level of satisfaction of users, results
that will allow to identify an organizational performance libraries level. This research
work consists of an organizational performance of a comparative analysis in Mexican
and Spanish university libraries. Study was carried out in CETYS University Library
in Mexico and Complutense University of Madrid Library, Spain. The method used for
data collection was by means of a questionnaire which was applied to libraries staff, as
well as to students of both institutions, with to objective to measuring the performance
of librarians in relation to service that is expected of them for facilitate access to
information. Data was analyzed from a qualitative perspective and results were
obtained in which it was identified that internal and external factors affected
organizational behavior of both libraries. In a case like this, it was identified that
internal factors are directly related to attitudes, behaviors and traditions, elements that make up the Information Culture, knowing that it recognizes value and usefulness of information to achieve operational and strategic success, where Information is basis of decision making itself that causes effective information systems