Inovação de processo no setor ferroviário: como a tecnologia da informação pode otimizar a coleta de dados nas atividades de manutenção ferroviária

Abstract

This paper aims to present a process innovation developed for a maintenance sector in a company that provides cargo railroad transportation. This study mapped a specific process and research for waste reductions. An e-maintenance innovation was suggested in order to optimize the data collection tasks. It is possible to understand the innovation benefits through the process redesign. The economic viability analysis presents the payback and helps the decision to implement the technological innovation.