Dissertação
Fatores críticos de sucesso do lean healthcare: uma aplicação prática em uma unidade hospitalar localizada na cidade de Cachoeira do Sul
Fecha
2021Autor
Klering, Monaliza
Institución
Resumen
Lean is a management philosophy derived from the Toyota System, widely applied in
industry and adapted to the healthcare area with the objective of reducing costs and
optimizing resources through a review of processes to generate value for the patient. Lean
Healthcare is the Lean Manufacturing philosophy applied in the healthcare area. Lean
Healthcare aims to create and provide maximum added value, its application expects to
consume fewer resources, reduce waste and also leverage the knowledge and skills of
employees involved in the process. This philosophy has been used in several sectors, with
health services being the most sought after. This work aims to evaluate critical success factors
for the implementation of Lean Healthcare in a hospital unit. To accomplish the objective, the
AHP method was used. The Analytic Hierarchy Process (AHP) is a method to help people
make complex decisions. More than just determining the right decision, AHP helps people
choose and justify their choice. Some results can be highlighted. Among the groups, the
categories Management and Leadership and Processes were highlighted by the participants.
Among the subcategories with the greatest weight of relevance, it is important to highlight the
patients subcategory, since a hospital unit aims to provide the best care possible for the
patient. A limitation of the study is that it was applied in only one hospital unit, as a future
work it is intended to apply it in more units and, therefore, carry out a comparison of its
results.