masterThesis
A gestão da qualidade nos cursos de graduação a distância da UFRN/SEDIS : a percepção dos discentes
A gestão da qualidade nos cursos de graduação a distância da UFRN/SEDIS : a percepção dos discentes
Fecha
2012-03-15Registro en:
OLIVEIRA, Lucas Ambrósio Bezerra de. A gestão da qualidade nos cursos de graduação a distância da UFRN/SEDIS : a percepção dos discentes. 2012. 167 f. Dissertação (Mestrado em Estratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações) - Universidade Federal do Rio Grande do Norte, Natal, 2012.
Autor
Oliveira, Lucas Ambrósio Bezerra de
Resumen
This dissertation has as objective at analyzing the students' perception about the quality of
graduate courses distance of the Federal University of Rio Grande do Norte, which was
motivated by the following research problem: the perception that graduate students of the
distance of the UFRN have on the quality of the undergraduate? To this end, we sought to
gather evidence for a satisfactory approach that addresses the complexity of the subject
studied: quality management, distance learning and quality in the Higher Education
Institutions. We chose to adopt as a research method, case study on the procedure of the
research, exploratory research-descriptive about the objective and quantitative research when
tackling the problem. The object of the study were six graduate courses distance
UFRN/SEDIS, having as target the students of the courses. The sample was calculated using
the Stratified sampling on which 217 students, the courses surveyed were selected. The
survey instrument consisted of 21 structured questions, of which seven questions designed to
identify the profile of students, seven issues of perceptions (manifest variables) on quality
management in distance learning, where students have given values (responses) for 24
statements (which address the central theme of this dissertation) composite based on a 5-point
Likert s scale, and six questions about general characteristics that may interfere with students'
perception about the quality. Was used as statistical method (data analysis), descriptive
statistics and exploratory factor analysis. The results show the identification of four latent
factors (obtained by exploratory factor analysis), namely: (1) infrastructure and management -
polo presence, (2) teaching-learning processes, (3) communication tools and integration; (4)
tutors. We also observed that aspects related to infrastructure and management at the pole face
had the lowest score among the factors observed, requiring special attention by the education
institution. On the other hand, teachers and teaching learning processes were the items with
better performance in the perception of students. It is concluded that the perception of
students in relation to quality in distance education courses, the median is trending positive
perception, ie the perception of overall quality of the courses is not assertive and unison, but
tends to positive perception. Thus, the results, it is expected that the managers of the
institution to focus attention on critical points in order to minimize them (or eliminate them)
and maximize the positive aspects that are perceived by the students