bachelorThesis
A importância da interação das ouvidorias SUS: reflexões sobre a articulação entre a Ouvidoria SUS/Natal-RN e as demais Ouvidorias SUS existentes no território
Fecha
2019-06-18Registro en:
DANTAS, Agne Barbara da Silva Costa. A importância da interação das ouvidorias SUS: Reflexões sobre a articulação entre a Ouvidoria SUS/Natal e as demais Ouvidorias SUS existentes no território. 2019. 83f. Monografia (Graduação em Serviço Social) - Centro de Ciências Sociais Aplicadas, Universidade Federal do Rio Grande do Norte, Natal, RN, 2019.
Autor
Dantas, Agne Bárbara da Silva Costa
Resumen
This study problematizes the importance of interaction among ombudsman agencies known as Ouvidorias SUS Municipal from Natal city in Brazil. From a methodological point of view, we used documentary research to analize documents produced by the Ministry of Health, by the local ombudsman agency as well as the ombudsman agency from the RN state. We highlight the reports of technical visits from a national project that was adopted by the Ouvidoria SUS municipal named Ouvidoria Ativa. Therefore, we adopted the understanding that the Ombudsman's Office of the SUS is a democratic channel and a participatory management tool of the Secretaria Municipal de Saúde – SMS. For that reason, it must be a democratic tool for social control and participation, which is aimed at welcoming the demands of all citizens and has a duty to answering them, making it possible to verify how health services are offered by SMS and other federative entities, as well as to detect the most varied problems faced by the SUS user population. The purpose of this graduate final work is to understand how the municipal SUS ombudsman offices articulates with the health services network and also with the other ombudsmen agencies of the scope, state, federal and of the general department, trying to understand in which form this articulation proceed and to grasp which are the difficulties to act in an articulated way. To do so, we combine bibliographic and documentary research highlighting the reports of the SUS Ombudsman's Office for 2018 and 2019. We found that all ombudsmen have insufficient personnel and infrastructure that guarantee effective service conditions to play their role fully. To do so, we combine bibliographic and documentary research highlighting the reports of the SUS Ombudsman's Office for 2018 and 2019. We find that all ombudsmen have insufficient personnel and infrastructure that guarantee effective service conditions to play their role fully. Particularly in relation to the articulation between ombudsmen, we have identified that there is an incipient and insufficient communication among ombudsmen, often confining themselves to passing on and/or forwarding cases, usually through e-mail, eventually through direct telephone contact and rarely through face-to-face contacts, and there is no joint action when the problems affect the state and municipal SUS. It is concluded that in addition to needing articulation through computerized networks, it is necessary a dynamic of interaction that allows to subsidize the management to solve the great problems of management.