Artigo de Periódico
Reflexões acerca do melhoramento contínuo da qualidade em serviços de extensão universitária: um estudo de caso em um programa educativo de rádio universitário
Fecha
2016Autor
Noel Torres Júnior
Rebecca Impelizieri Moura da Silveira
Institución
Resumen
This article analyzes the continuous improvement
strategies and their relevance to university
extension services. To this end, the study was
descriptive and exploratory and it was developed
through case study research in a radio program
from university. The data collection and analysis
were guided by the work of Kaye and Anderson
(1999) in which the relevant practices of continuous
improvement were grouped into three categories of
analysis. The results found in the field were
compared with academic papers about the
university extension activities and these were
compared with studies of adopted practices and
difficulties encountered in organizations that have
adopted practices related to continuous
improvement. These analyses revealed similarities
and pointed out some reflections about the
challenges to the implementation of activities of
this nature in university extension services