Estudio de las metodologías ITIL Y Lean Six Sigma para ubicación y uso de las Tecnologías 2G,3G Y 4G en la actualidad en Colombia
Fecha
2021-04-16Registro en:
Perez Naranjo, T. (2021).Estudio de las metodologías ITIL Y Lean Six Sigma para ubicación y uso de las Tecnologías 2G,3G Y 4G en la actualidad en Colombia. [Trabajo de pregrado, Universidad Santo Tomás]. Repositorio Institucional.
reponame:Repositorio Institucional Universidad Santo Tomás
instname:Universidad Santo Tomás
Autor
Peréz Naranjo, Tania Sofía
Institución
Resumen
Telecommunications companies are fundamental to our society. They offer us services that we use in our lives (work, social, educational, etc.). At the same time, the methodologies for project management are important concepts that companies have as it provides them with the guidelines to develop different activities in the organization. That is why this work focuses on the study of two methodologies (ITIL and Lean Six Sigma), to determine which of its phases, approaches and processes, effectively solve the problems faced by many of the telecommunications companies in Colombia, which is that they offer 4G mobile services in certain areas, but their users do not have a smartphone or other moderm devices, the client owns it, but the company does not provide a service of these characteristics in that area of the country.