Propuesta metodológica para la gestión de la información de la infraestructura de redes en empresas de servicios masivos de TI.
Fecha
2019-01-24Registro en:
González Escandón, J. A.(2018). Propuesta metodológica para la gestión de la información de la infraestructura de redes en empresas de servicios masivos de TI. Universidad Santo Tomás
reponame:Repositorio Institucional Universidad Santo Tomás
instname:Universidad Santo Tomás
Autor
González Escandón, Jairo Andres
Institución
Resumen
Telecommunications companies, regardless of their level of maturity, always face different problems that affect the relationship between areas; impacting the development of work, productivity, efficiency and therefore profitability, this has generated frames of reference in order to convert the experience of different companies in a series of recommendations to reduce or eliminate the problems to which they are exposed the companies. But, how can a company choose the appropriate frame of reference for its situation and environment ?, a single frame of reference will be enough for a company? How can a company know which processes of a framework can be implemented to solve a priority problem of the company. This work shows in a general way the evolution and main characteristics of some frameworks, a qualitative relation of the processes of the three most important frameworks is made, problems that companies can face in the implementation of the processes are exposed and a methodology is proposed for the selection of processes of the three frameworks studied for the mitigation of specific problems; finally, with this methodology, two proposed models of processes and relations of these are obtained for a particular problem.