Propuesta metodológica para la gestión de la información de la infraestructura de redes en empresas de servicios masivos de TI.

Abstract

Telecommunications companies, regardless of their level of maturity, always face different problems that affect the relationship between areas; impacting the development of work, productivity, efficiency and therefore profitability, this has generated frames of reference in order to convert the experience of different companies in a series of recommendations to reduce or eliminate the problems to which they are exposed the companies. But, how can a company choose the appropriate frame of reference for its situation and environment ?, a single frame of reference will be enough for a company? How can a company know which processes of a framework can be implemented to solve a priority problem of the company. This work shows in a general way the evolution and main characteristics of some frameworks, a qualitative relation of the processes of the three most important frameworks is made, problems that companies can face in the implementation of the processes are exposed and a methodology is proposed for the selection of processes of the three frameworks studied for the mitigation of specific problems; finally, with this methodology, two proposed models of processes and relations of these are obtained for a particular problem.