Problemática laboral existente en una empresa de call center en Bogotá y estrategias para su resolución y/o administración
Fecha
2013Registro en:
Zúñiga Díaz, J.M. (2013) Problemática laboral existente en una empresa de call center en Bogotá y estrategias para su resolución y/o administración. [Trabajo de grado Pregrado Comunicación Social] Repositorio Institucional
instname:Universidad Santo Tomás
Autor
Zúñiga Díaz, Jenny Marcela
Institución
Resumen
This document is a systematization of experience in a period of four months of practice within the Wellbeing and Communications area in a service company that is located in the city of Bogotá and develops 60% of its operation in Call Centers or telephone call centers. The Wellbeing and Communications area is a new dependency in the organizational structure of the company, it was born with the objective of creating solid and permanent communication channels within the entity, promoting the maintenance of healthy work environments and in turn aligning activities and policies between the general management, the eastern and western offices of the Call Center in Bogotá, and the regional offices in which there is a national presence.