IMPLEMENTACIÓN DE UN SISTEMA DE SEGUIMIENTO PARA LOS PROVEEDORES DE LA GERENCIA DE CRÉDITO HIPOTECARIO - VICEPRECIDENCIA DE OPERACIONES DEL BANCO SCOTIABANK COLPATRIA

Abstract

This document presents an improvement plan proposed to the vice-presidency of operations and more specifically to the management of mortgage credit of the bank scotiabank Colpatria, which consists of defining a monitoring system for service providers mortgages (experts, external lawyers and notaries) through an office automation tool (Excel) that allows the control to be measurable and constant, because until now there is no a structured and defined process to control its compliance, therefore this gives as result in declines in the perception of service by the client and the breach of the objectives set by the bank. You will also be able to get a rough idea of ​​how the legalization of mortgage loans both in the market and within Scotiabank colpatria,