Formulación de un Modelo de Gestión del Conocimiento para el Sistema de Alerta Temprana de Medellín y el Área Metropolitana del Valle de Aburrá (SIATA).

Abstract

Taking into account that the Medellín and Aburrá Valley Early Warning System (SIATA) is a project of the regional environmental authority (AMVA), it must adopt the guidelines of the AMVA quality assurance system, especially the requirements defined in NTC -ISO 9001 and Integrated. Planning and Management Model (MIPG), both with topics focused on knowledge management. The NTC-ISO 9001 standard, in its section 7.1.6, considers the need to determine and manage the knowledge that the organization maintains to ensure the operation of its processes and that it can achieve the conformity of its products and services. The knowledge management dimension involves the management of tacit (intangible) and explicit (tangible) knowledge in entities to improve the products and services they offer, their performance as well as their management results.