Sistemas de gestión de calidad para principiantes

Abstract

Nowadays, quality management systems have got great importance in the organizations. Even if initially they where considered as a differentiating factor, actually they has becoming in a need to the companies in order to keep being competitive. The ISO 9001 regulation, in its 2015 version, is the international standard most used in terms of quality. This norm has been seen as a very complex norm to understand and to apply. This course note, through a plain language, gives a clear interpretaion with basic examples, and gives tools to understand the norm, document it and implement it in the organizations. In the first unit it is presentend the definitions and basics of quality in order to the reader to understand the terminology in the norm and the fundamentals of the quality management. In the second unit, it is explaned the stage of system planning. In the third unit, are the necessary steps to the "do" of the quality management system according to the requisites of the norm. Finally, in the fourth unit, will be exposed the basic activities of assessment and improvement.