info:eu-repo/semantics/bachelorThesis
Estandarización de procesos operativos Casablanca 98 hotel
Autor
Avendaño forero, Angie Melisa
Cortes Polonia, Karol Andrea
Institución
Resumen
According to management of tourist assets (GAT), when it comes to standardization in hotels, it refers to the set of actions by which it is guaranteed that the different processes and activities carried out are governed by defined patterns. (González, 2012)
According to the above statement, in the following work, the topic to be discussed is the standardization of operating processes, specifically in the areas of reception and accommodation, the hotel is located in the ninth town of Fontibón, pretending Establish policies and procedures through which the hotel will operate.