Diseño de un modelo de madurez de procesos en una empresa de confección en Medellín

Abstract

Nowadays, there are various tools for organizations to improve their way of operating model. The process maturity models are some of them, since they suggest a route for norrowing the gaps between the current state and the desired state outlined by organizational strategy. This research arises from the need to define a process maturity model that allows the organization under study to define a transformation path for their processes, as well as achieving the needs and expectations of their stakeholders, while facing the challenges that the market brings to be competitive and sustainable over time. In this context, this research began with the review of existing maturity models. Among the investigated models, neither of those were applicable to the organizational needs, therefore, a process maturity model was designed taking as main reference the Process and Company Maturity Model of Michael Hammer (PEMM). For this model, the tool to evaluate the maturity of the processes was defined and the methodology for its implementation in the organization was established