Guía para la implementación de la gestión de activos del servicio y configuración, basado en ITIL V3

Abstract

In this work presents a guide to the implementation of asset management and configuration -- Managing IT assets is becoming increasingly important in organizations time, because it is the pillar on which much of the decisions at the level of technology management are taken in the organization are based, besides efficient management of technology assets translates into cost reduction -- Is largely the process which take inputs other information technology management processes -- The guideline development is the application of ITIL, a framework of best practices in managing world-class infrastructure information technology, in order to solve problems in the field of asset management Technology for companies in the region -- ITIL Version 3 was used, identifying each of the elements of the service lifecycle in stages: Strategy, Design, Transition, Operation and Continual Service Improvement