Manifestación de conflictos interpersonales y su gestión en la Procuraduría General de la Nación : Recomendaciones para el manejo de conflictos

Abstract

Interpersonal conflicts are everyday events in any organization that affect psychosocial risk, with the consequent impact on the organizational culture. The Attorney General's Office (PGN), a public and independent entity of the Colombian State, is not exempt from this phenomenon. Therefore, this work is devoted to a description of the conflicts, an analysis of the institutional responses, which are limited and unstructured of a strategy. Finally, it offers a proposal for institutional intervention that responds to the findings of the research on interpersonal conflict within the entity.