Tesis
Melhoria no desempenho organizacional de uma empresa de bens de capital usando o Balanced Scorecard: um estudo de caso
Fecha
2011-12-07Registro en:
MARÇOLA, Jadilson Astorino. Melhoria no desempenho organizacional de uma empresa de bens de capital usando o Balanced Scorecard: um estudo de caso. 2011. 146 f. Dissertação (Mestrado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2011.
Autor
Marçola, Jadilson Astorino
Institución
Resumen
This paper aims to verify if there was improvement in the Performance Management of an organization that uses for more than five years a Performance Management System, denominated Balanced Scorecard. It's necessary to verify if the use of the Balanced Scorecard in this period of time, improved the management system of the organization, transforming the strategy into several operational execution processes. The development of this investigation was grounded in bibliographic references, to identify and evaluate the whole process of Strategy, Planning and Performance Measurement System, as well the involvement of all the stakeholders.