Trabalho de Conclusão de Curso de Especialização
Estudo de usuários do Arquivo Histórico Municipal de Caxias do Sul: João Spadari Adami
Fecha
2010-07-10Autor
Araújo, João Cândido Graça
Institución
Resumen
This work aims to identify the users profile of the Municipal Historical Archive
of Caxias do Sul, João Spadari Adami. In this study are verified the main sociocultural
caracteristics of the users, their information habits and needs, the use they
do of this information and their levels of satisfaction related to the archive and its
services. For this, was elaborated a questionnaire applied to users on paper way, at
the archive, and in electronic form via a link sent by email. The literature review
discuss about user studies and some notions about quality in archives and about
methods for data collecting in user studies. The analysis of the questionnaires was
complemented with a data comparison, which served to highlight some peculiarities
that the analysis of individual issues does not show. After that, was reached a user
profile, where could be seen some peculiarities and demands presented by these
users. At the end of this work are highlighted some advantages observed in the use
of data comparisons in user studies.