The information privacy concerns at the organizational level: An exploratory study in the bank sector

Abstract

The leakage of private information in corporations continues to occur on a large scale, with loss of thousands of records. The information privacy concerns are one dimension that can help to define organizations' attitudes and initiatives regarding information privacy. Despite that, there is a reduced number of researches that investigate the antecedents and outcomes of information privacy concerns at the organizational level. To address this gap, the objective of this paper is to investigate the information privacy concerns at the organizational level in the bank sector, answering the question: what are the dimensions that influence information privacy concerns at the organizational level? We performed the literature review and semi-structured interviews with experienced bank executives to identify the antecedents of organization information privacy concern. Three antecedents were identified on the literature (regulations, customer information, organization information), while other three emerged from the empirical data (cultural aspects, protection culture, and financial impact).