The effect of uncertainty and cooperative behavior on operational performance: evidence from Brazilian firms
Brito, Eliane Pereira Zamith
Sambiase, Marta Fabiano
Ferreira, Fernando Coelho Martins
Silva, Adilson Aderito da
This study aims to examine the effect of managers’ uncertainty on cooperative behavior in interorganizational relationships, and how this affects operational performance. We conducted a survey with 225 Brazilian managers, and analyzed data using confirmatory factor analysis and structural equation modelling. Results present: a) a negative influence of uncertainty of state on operational performance; b) a positive influence of uncertainty of effect on uncertainty of response; c) a significant influence of uncertainty of response on cooperative behavior; and d) a positive influence of cooperative behavior on performance. The results indicated that cooperation and uncertainty accounted for 18.8% of the variability of operational performance. Considering the uncertainty that plagues Latin societies, this study can help to create more efficient ways to deal with the phenomenon. Rather than turning a blind eye to uncertainty, our study underscores it and treats it like another business environment issue.