The impact of quality management on profitability: an empirical study

dc.creatorPignanelli, Alexandre
dc.creatorCsillag, João Mário
dc.date.accessioned2019-02-28T14:50:23Z
dc.date.accessioned2019-05-22T13:28:21Z
dc.date.available2019-02-28T14:50:23Z
dc.date.available2019-05-22T13:28:21Z
dc.date.created2019-02-28T14:50:23Z
dc.date.issued2008-06-27
dc.identifier1984-3046
dc.identifierhttp://hdl.handle.net/10438/26941
dc.identifier10.12660/joscmv1n1p66-77
dc.identifier11629
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/2682885
dc.description.abstractThe article investigates the impact of quality on profitability, following the evolution duringa ten years period of 31 firms recognized by Brazilian National Quality Award (PNQ). Data of other companiesfrom the same sectors were also considered, reaching 5354 observations. The statistical analysesincluded regressions, parametric and non-parametric analyses.
dc.languageeng
dc.publisherFGV EAESP
dc.relationJournal of Operations and Supply Chain Management
dc.rightsopenAccess
dc.sourcePeriódicos científicos e revistas FGV
dc.subjectQuality management
dc.subjectPerformance
dc.subjectProfitability
dc.subjectQuality award
dc.subjectEmpirical research
dc.titleThe impact of quality management on profitability: an empirical study
dc.typeArticle (Journal/Review)


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