¿Cuáles son las variables clave en la adopción del marketing de relaciones? Una investigación en el contexto colombiano

Abstract

The purpose of this research is to discover the key variables in the application of relationship marketing in Colombian companies. A comparative instrument is applied to companies belonging to different industries and of different sizes in that country, in two waves or periods: the first, referred to as “wave 1”, covers the years 2003 and 2004; the second, called “wave 2”, covers the years 2010 and 2011. The technique used to validate the construct proposed was the factorial analysis of the principal components.