article
Identificación del impacto de la gestión de los stakeholders en las estructuras de las empresas que desarrollan estrategias de responsabilidad social empresarial.
Identification of the Impact of Stakeholder Management on Company Structures Developing Corporate Social Responsibility Strategies;
Identificação do impacto da gestão dos stakeholders nas estruturas das empresas que desenvolvem estratégias de responsabilidade social empresarial
Autor
Volpentesta, Jorge
Chahín, Tomás
Alcaín, Marcelo
Nievas, Gustavo Rodolfo
Spinelli, Héctor Eduardo
Cordero, María
Cortejarena, Alicia
Greco, Penélope
Institución
Resumen
In a sample of twenty-five companies operating in Argentinian territory that express having a commitment with society that goes beyond obtaining profit for their shareholders, this research has endeavored 1) to find out about the management mechanisms (communicational, procedural, organizational and structural) they adopt to be able to differentiate, listen to and translate the voices of their stakeholders into concrete actions in order to meet their requirements; 2) to inquire whether these mechanisms respond to proposals from organizations that have formulations of models in this regard, or if they are original developments that are the result of the culture and management characteristics of the company itself; and 3) to evaluate the effectiveness of these mechanisms by means of concrete incorporation of the requirements of the stakeholders in the vision, mission, objectives, policies and strategies of the companies, by analyzing the consistency or discrepancy of what the company states and what it does in reality