bachelorThesis
Logística de servicios en bancos
Fecha
2012Registro en:
TA 0062 2012
Autor
García Ávila, Diane alejandra
Nieto Buitrago, Diana Carolina
Osorio Zambrano, Karen Viviana
Institución
Resumen
This work of degree is initially given by a presentation of the logistics over time at global and national levels, showing the current situation of the sector, in order to show the various s concepts of the logistics flow, in this case some as; customer service, relationships with suppliers, transportation, inventories, among others.
In the same way they"ll see some theories from different authors, who would bear why deploy the logistics of the service, main focus of the investigation. Themes will be presented as a theory of queues, rocking-line, balance of service and simulation of operations, all focused on the implementation of the services provided by a bank. Subsequently, it will give an introduction of the bank, in this case the Bank Av Villas, in which we perform a simulation model using the tool PROMOTION, presented in this work. Finally we present the results of the investigation, with its conclusions and recommendations that were arrived at the conclusion of the investigation