This work is based upon a day-by-day study of the services provide by a nurse team at a mentally impaired emergency room. Our aim is to study staff's reactions toward the patients as well as service itself. We could feel the dynamic relation among thinking, feeling and performance created strong conceptions on individuals based upon a common sense. The feelings noticed are: pity, scare and rage depending upon behavior. The assistance given to the mentally impaired is, at large, based exclusively on technical data resorted to organic/biological aspects.35141-9