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The role of supplier performance in building customer trust and loyalty: a cross-country examination
(ElsevierUS, 2017-02-24)
Building trust in buyer–seller relationships is a focal issue in relationship marketing. However, there are mixed results concerning the performance outcomes of trust. Also, no attention has been given to linking supplier ...
Satisfaction and loyalty of the customer in the domestic operations of colombians airlinesSatisfacción y lealtad del cliente en las operaciones domésticas de las aerolíneas colombianas
(Centro de Investigaciones Comerciales e Iniciativas Académicas, 2019)
The influence of quality on satisfaction and customer loyalty with an importance-performance map analysis: Exploring the mediating role of trust
(Emerald Group Publishing Ltd., 2018)
Influencia de la calidad del servicio bancario por internet en el e-customer satisfaction y el e-customer loyalty.The influence of online banking service quality on e-customer satisfaction and e-customer loyalty.
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Lealtad en el Aire: Factores Reales y Ficticios de la Formacion de Lealtad del Pasajero de Líneas Aereas
(Universidad de Talca (Chile). Facultad de Ciencias Empresariales, 2006)
Estrategias para el fortalecimiento de los servicios de Fenaltiendas y la percepción de sus afiliados.
(Universidad Católica de Pereira, 2014-08-29)
this document is made in order to know what are the strategies that can help the customer loyalty program Support FENALCO Shopkeeper has called fen altiendas and similary to the attraction of new ones, which were generated ...