© 2018, Emerald Publishing Limited.Purpose: The purpose of this paper is to examine the influence of consumer-related and bank-related characteristics on the knowledge of the total cost of consumer loans paid by consumers ...

The term financial citizenship was coined by Leyshon and Thrift (1995) based on the adequacy of the concept of citizenship to the risks faced in a financialized society. For the Central Bank of Brazil financial citizenship ...

Consumer defense and protection has gone beyond schemas, how can a legislation of this nature deal with consumer contracts or abusive clauses? How many questions have been raised by a consumer legislation that “dared,” for ...

This paper aims to appraise the problem of financial exclusion in Spain after the process of banking system restructuration. The paper proposes a theoretical model for explaining the phenomenon of financial exclusion ...

Financial literacy (FL) is generally regarded as an economic good which individuals choose whether or not to consume depending on how much of a contribution they expect it to make to the quality of their financial ...

Peer-to-peer (P2P) marketplaces, such as Uber, Airbnb, and Lending Club, have experienced massive growth in recent years. They now constitute a significant portion of the world’s economy and provide opportunities for people ...