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Groups of services delivered by Brazilian branchless banking and respective network integration models
(2012)
Over the last decade, Brazil has pioneered an innovative model of branchless banking, known as correspondent banking, involving distribution partnership between banks, several kinds of retailers and a variety of other ...
How bricks-and-mortar attributes affect online banking adoption
(Emerald is a global publisher, 2006)
Purpose _ This paper analyzes how consumers? perceptions of their traditional bank influence their decision to adopt the services offered by the same bank on the internet. Design/methodology/approach _ The data required ...
Assessing competition in banking industry: a multiproduct approach
(2013-08-05)
This paper aims to investigate the competition aspects of banking multiproduct operation. Based on an extension of Panzar and Rosse (1987)’s test to the case of a multiproduct banking firm, we take advantage of a new dataset ...
Banking technology to scale microfinance: the case of correspondent banking in Brazil
(2008)
Significant population segments in developing countries have very limited access to basic financial services, such as bank accounts, savings or insurance. Meanwhile, the use of ICT is increasingly becoming an intrinsic ...
BanKs versus Credit Cooperatives: An analysis of the effiCienCy ratios and revenues from serviCe provision between 2002 and 2012bancos versus cooperativas de crédito: um estudo dos índices de eficiência e receita da prestação de serviços entre 2002 e 2012
(2014-01-01)
The objective in this descriptive study is to analyze the efficiency ratio and evolution in the revenues from credit cooperatives’ service provision in comparison with private and public banking institutions. According to ...
Desafios digitais no setor financeiro: efeitos das tecnologias da informação e comunicação nas atividades bancárias no Brasil pós 2014
(Universidade Estadual Paulista (Unesp), 2020-06-15)
Em busca de maior eficiência e competitividade, historicamente os bancos mantêm investimentos constantes em tecnologias, notadamente as voltadas para a automatização, informatização e digitalização de processos. Uma das ...
Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in IndonesiaPercepción, brecha y reflexión de los comportamientos de ciudadanía organizacional orientados al servicio desde la perspectiva de los empleados y clientes bancarios en Indonesia
(CICSHAL-RELIGACIÓN. CENTRO DE INVESTIGACIONES EN CIENCIAS SOCIALES Y HUMANIDADES DESDE AMÉRICA LATINA, 2020)
Evolução e segmentação no perfil dos serviços bancários pela internet
(2004)
Internet banking has had a fast evolution pace in the last years. In 1996 only a few pioneers took the risk to launch services through the Web, but nowadays millions of users all over the world push Internet banking to be ...
Avaliação da usabilidade do aplicativo móvel de uma instituição do ramo financeiro
(Universidade do Vale do Rio dos Sinos, 2018-01-01)
About 90.4% of the Brazilian population has access to banking services. This public is composed of a group of individuals with distinct characteristics. As such, their likes, interests and needs with regard to banking ...
Avaliação da usabilidade do aplicativo móvel de uma instituição do ramo financeiro
(Universidade do Vale do Rio dos Sinos, 2018-01-01)
About 90.4% of the Brazilian population has access to banking services. This public is composed of a group of individuals with distinct characteristics. As such, their likes, interests and needs with regard to banking ...