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Lazer urbano: transformative service research e a experiência de consumo do espaço público em Belo Horizonte
(Universidade Federal de Minas GeraisBrasilFCE - DEPARTAMENTO DE CIÊNCIAS ADMINISTRATIVASUFMG, 2016)
O processo de transformação digital no contexto de uma cooperativa do sistema cooperativo de crédito SICREDI
(Universidade do Vale do Rio dos Sinos, 2021-06-18)
Digital Transformation is changing the way people carry out their financial transactions. After the emergence of fintechs, traditional banks were led to accelerate the offering of digital products and services and provide ...
O processo de transformação digital no contexto de uma cooperativa do sistema cooperativo de crédito SICREDI
(Universidade do Vale do Rio dos Sinos, 2021-06-18)
Digital Transformation is changing the way people carry out their financial transactions. After the emergence of fintechs, traditional banks were led to accelerate the offering of digital products and services and provide ...
Improving young consumers’ well-being: family involvement in transformative services
(2019-02-26)
Esta tese, apresentada em formato de três artigos, tem como objetivo compreender se o envolvimento da família em serviços transformativos pode melhorar o bem-estar de jovens consumidores. O primeiro artigo apresenta dois ...
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
Value creation from the internet of things : exploratory study in Buenos Aires province
(Universidad Nacional de Misiones. Facultad de Ciencias Económicas. Programa de Posgrado en Administración, 2018-02-01)
The development of value propositions based on the Internet of Things (IoT) requires knowledge and experience in technology. For non-technological organizations it is difficult to independently provide a complete solution ...
Educating the future generation of service innovators in emerging markets: A tale from the land of 100000 lakes
(RESER (The European Association for REsearch on SERvices)University of Naples "Federico II", 2016-09-08)
This paper highlights the role of Higher Educations Institutions in educating the future generation of service innovators and their potential contribution to the service industry growth in emerging economies. In this study, ...
Integrating public service motivation and self-determination theory a framework
(Elsevier Science Inc, 2016)
Purpose - The purpose of this paper is to present a framework integrating theoretical insights, empirical research and practical advice emerging from public service motivation (PSM) and self-determination theory (SDT). It ...
Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience FrameworkRepensar los sistemas de servicios y las políticas públicas: un marco transformador de experiencias de servicios para refugiados
(Journal of Public Policy & Marketing,, 11/06/2020)
The global refugee crisis is a complex humanitarian problem. Service researchers can assist in solving this crisis because refugees
are immersed in complex human service systems. Drawing on marketing, sociology, transformative ...