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Propuesta de la mejora de la calidad del servicio en los Laboratorios de la Carrera de Ingeniería Automotriz (LCIA) de la UPS Sede Cuenca basado en la norma ISO/TS 16949:2009
(2018-10)
The present project was realized in the laboratories of the CIA with purpose of improve the service provided to the client, based on an ISO standard. An implementation proposal has been developed through a quality manual ...