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A monitoring infrastructure for the quality assessment of cloud services
(Springer Nature, 2016)
Service Level Agreements (SLAs) specify the strict terms under which
cloud services must be provided. The assessment of the quality of services being
provided is critical for both clients and service providers. In this ...
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
Service Management as a means to organizational assimilation of ICT: a case study
(Harvard Deusto Business Research, 2018-06)
Service Management as a means to organizational assimilation of ICT: a case study
(Harvard Deusto Business Research, 2018-06)
The Colombian Stock Exchange, Its Nature and Position concerning the Stockbrokers: Service Level Agreement (SLA) as a Way of MitigationLa bolsa de valores de Colombia, su naturaleza y su posición sobre las sociedades comisionistas de bolsa: el planteamiento del Service Level Agreement (SLA) como posible forma de mitigación
(Pontificia Universidad Católica del Perú, 2018)
Software-defined Management Of Edge As A Service Networks
(IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INCPISCATAWAY, 2016)
Service Management as a means to organizational assimilation of ICT: a case study
(Harvard Deusto Business Research, 2021)
Security and Compliance Ontology for Cloud Service Agreements
(RonPub, 2017-09)
Cloud computing is a business paradigm where two important roles must be defined: provider and consumer. Providers offer services (e.g. web application, web services, and databases) and consumers pay for using them. The ...
Services in regional agreements between Latin American and developed countries
(ECLAC, 2006-05)
The paper analyses the main features of trade agreements covering services concluded between Latin American countries and developed country partners. The General Agreement on Trade in Services (GATS) is devoted a full ...
Bandwidth-aware Allocation Of Resilient Virtual Software Defined Networks
(ELSEVIER SCIENCE BVAMSTERDAM, 2016)