This article explains the background of the current configuration of public services, introducing and characterizing the types of Private Services of Public Interest (SPIP, for its name in Spanish). Following, there is the ...

A model and a heuristic are presented for finding the most effective location of public health centres providing non-vital services in competition with existing private health centres. While private centres provide only ...

Organizations use multiple governance modes (make, buy, ally) to produce their services. We consider plural sourcing as a portfolio of governance mode choices that a public service organization selects to provide its ...

Academic interest in aspects of the public sector has grown considerably, especially in the areas of social sciences, management and finance. In the studies that are specifically designed to public service management, this ...

We propose a locational model for public service centres when they compete with private centres. Customers may be captured by the centre offering shorter distance or lower waiting times. Both types of centres provide paid ...

This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of Sao Paulo. The final objective of the research is to ...