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Understanding the interaction between actors in the product-service system development
(Instituto de Inovação e Gestão de Desenvolvimento do Produto, 2017)
Optimal channel coordination in use-based product-service system contracts
(Taylor & Francis, 2017)
Nowadays, service economy efficiencies are key to keep competitiveness and increase market advantages. The development
of Product-Service Systems (PSS) can be an interesting strategy as they seek to improve the business ...
Normas ISO en Investigación de Mercados
(2017-09-01)
ISO is a topic that is used to refer to a set of established international standards for quality systems. These standards can be applied practically in any company, from product manufacturers, to service providers.
Systematized methods for the development of Product-Service Systems: a systematic literature review
(Instituto de Inovação e Gestão de Desenvolvimento do Produto, 2020)
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
Students’ perception on customer experience: a comparative study
(Springer, 2020)