The research analyzes the configuration of the scientific field of educational evaluation in Brazil in the 1980s, starting with the identification of Brazilian authors who helped to construct this field and their respective ...

The performance of public health systems is an issue of great concern. After all, to assure people’s quality of life, public health systems need different kinds of resources. Balanced Scorecard provides a multi-dimensional ...

There are often gaps between the lived experiences of end users and the official version of processes as espoused by the organization. To understand and address these gaps, we propose and evaluate process stories, a method ...

Much of the research on collaborative work focuses on the quality of the group outcome as a measure of success. There is less research on the collaboration process itself, but an understanding of the process should help ...

The management of health services is a complex administrative practice due to the breadth of the field of health and the need to reconcile individual, corporate and collective interests that are not always convergent. In ...

In this work, we study the performance evaluation of resource-aware business process models. We define a new framework that allows the generation of analytical models for performance evaluation from business process models ...