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Mejoramiento de servicio al cliente a través de propuestas que permitan atraer nuevos clientes y fidelizar los actuales.
(Universidad Católica de Pereira, 2014)
The Development of Logistics Services in the United States
(FGV EAESP, 2015)
Organização e uso das bases de informação para o atendimento a clientes em call centers
(Universidade Federal de Minas GeraisUFMG, 2006-04-20)
This study opens the discussion on customer support service within the scope of Information Sciences and seeks to understand the phenomenon under the lens of Organization and Use of Information. To this end, its general ...
Estrategias para el fortalecimiento de los servicios de Fenaltiendas y la percepción de sus afiliados.
(Universidad Católica de Pereira, 2014-08-29)
this document is made in order to know what are the strategies that can help the customer loyalty program Support FENALCO Shopkeeper has called fen altiendas and similary to the attraction of new ones, which were generated ...
Estrategias para el fortalecimiento de los servicios de Fenaltiendas y la percepción de sus afiliados.
(Universidad Católica de Pereira, 2011)
Perfil del cliente para Servijudicial Ltda
(Universidad Católica de Pereira, 2011)
El perfil del cliente es un factor de vital importancia para el crecimiento de las empresas, debido a que en la mayoría de los casos el conocimiento de las empresas, debido a que en la mayoría de los casos el conocimiento ...
Customer Experience e Customer Health Score de clientes SaaS: uma análise da parametrização das métricas que influenciam o Customer Churn
Apesar da rotatividade de clientes, ou Customer Churn, nas indústrias de serviços ter sido estudada extensivamente, o Software as a Service ainda não representa um foco específico de pesquisas acadêmicas especialmente no ...
Analyzing dynamic capability in teamwork
(2019-08-12)
Purpose: This study aims to analyze the relationship between the intrinsic characteristics of the teams that perform specialized industrial services in multi-units and dynamic capability. Design/methodology/approach: This ...
Operações em serviços de saúde: Um estudo em uma organização de “saúde suplementar”
(Universidade do Vale do Rio dos Sinos, 2009-08-28)
The goal of this research is to identify how the customer experience of a private health care company can be reflected in the organizational management, under the organization point of view. The study presents a qualitative ...