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Understanding Customer Experience: How Does the Lack of Customer Service Affect the Frequency of Use and Retention of Users in a Fintech? It is Profitable to Invest in Improving the Customer Service Center?
(Universidad Torcuato Di Tella, 2021)
The present work focuses on evaluating the economic feasibility of providing a superior customer support experience to a major Latin American fintech’s customers. The objective is to improve a real business initiative ...
Marketing relacional, un estudio sobre customer engagement, customer experience y customer success
(Universidad del Azuay, 2021)
The role of customer interactions towards customer satisfaction in theme parks experience
(Universidad del Zulia, 2019)
Students’ perception on customer experience: a comparative study
(Springer, 2020)
Customer Experience Management as a key factor for customer satisfaction & business growth
(2020-10-08)
Por su novedad, son muy pocos los estudios que mencionan al CEM como factor potencial para una mejor satisfacción del cliente y especialmente para el crecimiento del negocio.
El objetivo de esta tesis es ofrecer una ...
Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation
(Frontiers Media S.A., 2024)