Automating customer complaints processing is a major issue in the context of knowledge management technologies for most companies nowadays. Automated decision-support systems are important for complaint processing, integrating ...

The literature widely recognizes that shift workers have more health complaints than the general population. The objective of this study was to describe the prevalence of sleep complaints and verify the polysomnographic ...

The literature widely recognizes that shift workers have more health complaints than the general population. The objective of this study was to describe the prevalence of sleep complaints and verify the polysomnographic ...

The assessment of subjective cognitive complaints (e.g., lack of initiative, difficulty for planning, attentional and memory impairment, disinhibition, etc.) that impair daily life functioning and psychopathological risk, ...

The main objective is to determine the impacts of personalization, service quality and complaint handling on the satisfaction and loyalty of current account holders with Chilean banks. Information on these impacts would ...

The main objective is to determine the impacts of personalization, service quality and complaint handling on the satisfaction and loyalty of current account holders with Chilean banks. Information on these impacts would ...

The concept of need for recovery from work (NFR) was deduced from the effort recuperation model. In this model work produces costs in terms of effort during the working day. When there is enough time and possibilities to ...