A UTILIZAÇÃO DO QFD PARA MELHORIA CONTÍNUA DOS PROCESSOS PRODUTIVOS E COMBATE AO DESPERDÍCIO EM INDÚSTRIA DO SETOR METAL MECÂNICO
CHAPOVAL NETO, Alexandre. THE USES OF QFD TO THE CONTINUOUS IMPROVEMENT OF PRODUCTION PROCESS AND FIGHTING ON THE WASTE IN THE METALLURGICAL INDUSTRY.. 2008. 128 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2008.
Chapoval Neto, Alexandre
The changes have been made ever more rapid and significant. Seek to better methods of production, lower costs, higher rates of productivity and quality. Companies have made efforts to implement management actions to improve product quality. This paper proposes to the use of QFD for continuous improvement of production processes and combating waste. For the collection of information used siple observation and questions closed questionnaire. In the questionnaire were evaluated two aspects: the degree of importance assigned to each requirement of quality and identified; current conditions of each requirement in productive activities. The questionnaire administered to employees represents 88,75% of the population who works in production process in the metallurgical industry located in the Northwest state of Rio Grande do Sul in Santa Rosa city. The QFD proved to be an efficient method of planning quality, due to provide a diagnosis of reality that insured actions to the quality improving in order to act in the production process and combat waste.Have been defined actions that will provide improved communication between the sectors, enabling the delivery of products, with specifications according to customers' requirements in the time and quantities correct, at minimum cost and full satisfaction of those involved with the company. Finally, the company must direct its efforts in implementing the actions mentioned. As result of the implementation of such actions will be the reduction of waste, minimization of additional work, maximizing the effective work and increasing profitability. As the measure that the waste will be reduced, new standards for performance will be achieved. The continous elimination of waste will take the company to improve productivity, quality and will assist in the reduction of production costs that will help to the company become more competitive.