Implementación de manuales de funciones con el fin de mejorar el sistema de gestión de calidad del departamento de infraestructura y logística en CRISALLTEX S.A.
López Giraldo, Juan David
Due to the large changes in the economy, organizations must become more competitive as the market changing and globalized world demands it. One way to start doing is to strengthen the organization because it makes companies improve their internal processes and other processes resulting in better dividends for owners and shareholders. For these reasons the company Crisalltex S.A. has decided to implement new processes and quality management within the organization through the development of manuals of functions that contribute to the continuous improvement of employees, to help highlight the shortcomings or weaknesses to find their solution, thereby bringing greater benefits for organization and bringing greater satisfaction to customers.
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