dc.contributor | Santos Hernández, Andrés Felipe | |
dc.creator | Paternina Mecías, John Arturo | |
dc.creator | Duran Millan, Sergio Alejandro | |
dc.creator | Higuera Baños, Alex Mauricio | |
dc.date.accessioned | 2011-10-18T16:16:53Z | |
dc.date.available | 2011-10-18T16:16:53Z | |
dc.date.created | 2011-10-18T16:16:53Z | |
dc.date.issued | 2011 | |
dc.identifier | TA 0051 2011 | |
dc.identifier | http://repository.urosario.edu.co/handle/10336/2617 | |
dc.description.abstract | This work was carried out during the first semester of 2011 as study based on Empacor, Colombian company that is one of the pioneering companies in the production and conversion of paper. Our objective is to find improvement opportunities that allow to know how the correct use of planning together sales and operations can create an organization environment where is possible to share information and generate processes of continuous improvement through all the Supply Chain, providing excellent customer service. Based on a great balance of demand and supply, balancing these items is essential to running a business well.
We found that Empacor uses mechanisms within the organization as claims reports, using those mechanisms they can visualize the company: how customers see them and how the organization observe his customers without having a direct relation with them. The main thing within any interchange of goods and services is generate a competitive advantage and satisfy the customers request and to obtain in return the commercial value of the product continuing with its operation.
Most of the organizations want to eliminate the uncertainty due a continuous interaction with the market and others actors in addition to know the behavior of each them, for this reason is valuable to generate trustful forecasts to keep a high customer service rate. Incorporating processes of collaboration throughout the organization is possible to include and understand them and to turn them into strengths must be the constant objective, for each of its members. | |
dc.language | spa | |
dc.publisher | Universidad del Rosario | |
dc.publisher | Administrador de negocios internacionales | |
dc.publisher | Facultad de administración | |
dc.rights | http://creativecommons.org/licenses/by-nc-nd/2.5/co/ | |
dc.rights | info:eu-repo/semantics/openAccess | |
dc.rights | Abierto (Texto completo) | |
dc.rights | Atribución-NoComercial-SinDerivadas 2.5 Colombia | |
dc.rights | EL AUTOR, manifiesta que la obra objeto de la presente autorización es original y la realizó sin violar o usurpar derechos de autor de terceros, por lo tanto la obra es de exclusiva autoría y tiene la titularidad sobre la misma.
PARÁGRAFO: En caso de presentarse cualquier reclamación o acción
por parte de un tercero en cuanto a los derechos de autor sobre
la obra en cuestión, EL AUTOR, asumirá toda la responsabilidad, y saldrá en defensa de los derechos aquí autorizados; para todos los efectos la universidad actúa como un tercero de buena fe.
EL AUTOR, autoriza a LA UNIVERSIDAD DEL ROSARIO, para que en los términos establecidos en la Ley 23 de 1982, Ley 44 de 1993, Decisión andina 351 de 1993, Decreto 460 de 1995 y demás normas generales sobre la materia, utilice y use la obra objeto de la presente autorización. | |
dc.source | instname:Universidad del Rosario | |
dc.source | reponame:Repositorio Institucional EdocUR | |
dc.subject | Planeación | |
dc.subject | Ventas | |
dc.subject | Operaciones | |
dc.subject | Cadena de valor | |
dc.subject | Demanda | |
dc.subject | Abastecimiento | |
dc.subject | Pronósticos | |
dc.subject | Incertidumbre | |
dc.title | Planeación de ventas y operaciones para EMPACOR S.A. | |
dc.type | bachelorThesis | |