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Mostrando ítems 31-40 de 42666
Public service corporate culture development: main problems and trends
(Universidad del Zulia, 2020)
Public service regulation and the case of electricityLa regulación de los servicios públicos y el caso de la electricidad
(Pontificia Universidad Católica Argentina, 2017)
A administração pública para a democracia: alguns aspectos estratégicos - IIIA administração pública para a democracia: alguns aspectos estratégicos - III
(RAE - Revista de Administracao de EmpresasRAE - Revista de Administração de EmpresasRAE-Revista de Administração de Empresas, 1993)
Synergies between critical success factors of Lean Six Sigma and public values
(2017-10-05)
The purpose of this paper is to identify synergies between the relevant critical success factors (CSFs) of Lean Six Sigma (LSS) and the public values (PVs) introduced into public service management. Firstly, the approach ...
The reengineering of public service: the universal service of telecommunicationsLa reingeniería del servicio público: el servicio universal de las telecomunicaciones
(Pontificia Universidad Católica del Perú, 2016)
Data-driven analytical tools for characterization of productivity and service quality issues in it service factories
(Sage Publications Inc, 2013-08)
In this article, we propose an analytical tool, named the Workload Profile Diagnosis (WPD) method, to evaluate the performance and quality of incident management (IM) systems in information technology (IT) service factories. ...
A terceirização do serviço público: da legislação à prática
(Universidade Federal de Santa MariaBrasilUFSMCentro de Ciências Sociais e Humanas, 2015-12-19)
The Constitution of the Republic, to discuss the form of service in the Public Administration, determines the principles to be followed by public agencies, as well as the public services outsourcing possibilities, leaving ...
Working in public health services in Brazil: The relationship between different rationalities
(ELSEVIER SCI LTD, 2008)
Success in a public health system is related to its ability to change its production process and to deal with general principles of the health system, such as universality and equity. The frameworks proposed by service ...