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Service design with applications to health care institutions
(Business Expert Press, 2017)
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular. Such an approach is characterized ...
New Business Models And Editorial Exemption: A Study On Service Journalism Based On Ecommerce Operations
(2014)
The paper presents and discusses business strategies based on the association from journalistic content to new commercial practices in digital media. We describe selected examples from Folha de S. Paulo and El País involving ...
Editorial noteNota editorial
(Facultad de Filosofía y Letras, Universidad de Buenos Aires, 2022)
EditorialEditorialEditorial
(Universidad Politécnica Salesiana (Ecuador), 2020)
Hospital services drama in VenezuelaEl drama del servicio hospitalario en Venezuela
(Universidad Centroccidental Lisandro Alvarado, 2020)
ANALYSIS OF SERVICE MANAGEMENT STRUCTURES IN COMPANIES FROM THE SERVICE SECTOR
(Fondo Editorial Universidad EAFIT, 2016-07-01)
The study that guided this article was done with the purpose of evaluating different service approaches that are articulated as part of the strategies that guide the philosophy of eight organizations. To achieve this, ...