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State of research on public service management: Identifying scientific gaps from a bibliometric study
(Elsevier B.V., 2016-12-01)
Academic interest in aspects of the public sector has grown considerably, especially in the areas of social sciences, management and finance. In the studies that are specifically designed to public service management, this ...
The 193 call center, a meaningful public service!
(IOS PRESSAMSTERDAM, 2012)
This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of Sao Paulo. The final objective of the research is to ...
DNA human identification for the family rights: one year of agreement between UNESP/laboratory of paternity and public defender service in São Paulo State
(2013)
The universities have realized the importance of extending their knowledge to the population through the provision of services. Thus, this paper presents the data obtained in an agreement between UNESP/Laboratory of Paternity ...
Synergies between critical success factors of Lean Six Sigma and public values
(2017-10-05)
The purpose of this paper is to identify synergies between the relevant critical success factors (CSFs) of Lean Six Sigma (LSS) and the public values (PVs) introduced into public service management. Firstly, the approach ...
Working in public health services in Brazil: The relationship between different rationalities
(ELSEVIER SCI LTD, 2008)
Success in a public health system is related to its ability to change its production process and to deal with general principles of the health system, such as universality and equity. The frameworks proposed by service ...
Best Practices for Describing, Consuming, and Discovering Web Services: A Comprehensive Toolset [Thomson ISI, IF JCR2012=1.008]
(John Wiley & Sons Ltd, 2013-06)
The Service-Oriented Computing (SOC) paradigm has recently gained a lot of attention in the software industry, since SOC represents a novel and a fresh way of architecting distributed applications. SOC is usually materialized ...
Research and Practices on Mathematics Teacher Education in face of the Public Policies in Brazil
(Unesp-dept MathematicaRio ClaroBrasil, 2008)
Service Innovation: the state of the art and a proposal of a research agenda
(FUND ESCOLA COMERCIO ALVARES PENTEADO-FECAPSAO PAULO SP, 2012)
The service sector has acquired a growing importance in every country economy, which has stimulated research in the field of service innovation, a new field in management studies. This text aimed to state a research agenda ...